Contact Us | Lidosaver

We're Here to Help

Thank you for shopping with Lidosaver.

Whether you have a question about a product, need help with an order, want to check your delivery status, or need assistance with a return or refund, our Customer Service Team is here to help.

We aim to make every part of your shopping experience as simple and straightforward as possible.

Customer Service

For general questions or order-related assistance, please contact us by email:

Email: eavioa@hotmail.com

Our customer service team typically responds within 1–2 business days.

During weekends, public holidays, major sales, or periods of unusually high inquiry volume, responses may take slightly longer.

Order Support

If you are contacting us regarding an existing order, please include your order number in your message.

Providing the following information will help us assist you more quickly:

• Order number

• Full name used when placing the order

• Email address associated with the order

• Description of your question or issue

• Photos or videos where relevant

Please avoid sending sensitive payment information such as your full credit card number or security code by email.

Shipping & Tracking

If you have questions about:

• Order processing

• Shipping status

• Tracking information

• Delivery delays

• Missing packages

• Delivered but not received packages

please contact our Customer Service Team with your order number.

If your order has already been shipped, please also include your tracking number where available.

For more information, please review our Shipping Policy.

Returns & Refunds

If you would like to request a return, refund, or replacement, please contact us before sending any product back.

Please include:

• Your order number

• Product name

• Reason for your request

• Photos or videos if the product is damaged, defective, or incorrect

Our team will review your request and provide the appropriate instructions.

Please do not send products back to the address shown on the original package unless our Customer Service Team specifically instructs you to do so.

The appropriate return address will be provided after your return request has been reviewed.

For complete details, please review our Return & Refund Policy.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue efficiently, please provide:

• Order number

• Description of the issue

• Clear photos of the product

• Photos of the packaging

• Photos of the shipping label where relevant

Depending on the circumstances, an appropriate solution may include a replacement, reshipment, refund, partial refund, or another reasonable resolution.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

Once an order has been processed, packed, or shipped, we may no longer be able to cancel it or change the delivery information.

Product Questions

Not sure whether a product is right for you?

You are welcome to contact us regarding:

• Product specifications

• Dimensions

• Materials

• Features

• Package contents

• Compatibility

• Usage information

• Other product-related questions

We recommend reviewing the individual product page first, as most specifications and important product information are provided there.

Privacy Requests

For questions or requests regarding your personal information, including:

• Access to personal information

• Correction of personal information

• Deletion requests

• Marketing preferences

• Privacy-related concerns

please contact us through our customer service email and clearly state that your inquiry is a Privacy Request.

For additional information, please review our Privacy Policy.

Helpful Information Before Contacting Us

To help us resolve your inquiry faster, please use the same email address that you used when placing your order whenever possible.

For order-related questions, always include your order number.

Please allow sufficient time for our team to review your message before sending duplicate inquiries, as multiple messages regarding the same issue may delay processing.

Important Notice

Lidosaver customer service will never ask you by email to provide:

• Your complete credit card number

• Your card security code (CVV/CVC)

• Your online banking password

• Your account password

Please do not send sensitive financial information by email.

If you receive a suspicious message claiming to represent Lidosaver, please contact us through the official contact information displayed on our website.

Contact Lidosaver

Have a question? We're happy to help.

Customer Service Email: eavioa@hotmail.com

When contacting us about an order, please include your order number in the subject or message.

We will make reasonable efforts to respond as quickly as possible.

Lidosaver

Smart Finds. Better Value. Everyday Life.