Return & Refund Policy | Lidosaver

At Lidosaver, we want you to feel confident when shopping with us.

If you are not completely satisfied with your purchase, eligible products may be returned in accordance with the terms below.

Please read this policy carefully before submitting a return request.

I. Return Period

Customers may request a return within 14 calendar days from the date the order is delivered.

To begin a return, please contact the Lidosaver Customer Service Team within this 14-day period.

Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable consumer law.

II. Return Eligibility

To qualify for a return, the product should generally:

• Be unused

• Be undamaged

• Be unmodified

• Be in resalable condition

• Include all original accessories and components

• Include manuals or instructions where applicable

• Be returned in its original packaging where reasonably possible

• Include proof of purchase or the corresponding order number

Products should be returned in substantially the same condition in which they were received.

We reserve the right to refuse a return or reduce the refund where a product has been used beyond what is reasonably necessary to inspect it, damaged by the customer, altered, or returned with missing components.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

III. How to Request a Return

Before sending any product back, please contact our Customer Service Team.

When requesting a return, please provide:

• Your order number

• The product you wish to return

• The reason for the return

• Photos or videos where relevant

• A brief description of any issue

After reviewing your request, our customer service team will provide further return instructions where the return is eligible.

Important

Please do not send products back without first contacting us.

Products returned without authorization or to an incorrect address may experience significant delays and may not be eligible for processing.

The return address may differ from the original shipping address shown on your package.

Always use the return address provided by our customer service team.

IV. Change of Mind Returns

If you simply change your mind about a purchase, eligible unused products may be returned within the applicable return period.

The customer is generally responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

We recommend using a trackable shipping service.

Lidosaver cannot guarantee receipt of return packages that are sent without tracking.

Any original shipping charges, expedited shipping charges, import duties, customs fees, or other third-party charges are generally non-refundable unless otherwise required by law.

V. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from the product ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number

• Clear photos of the product

• Photos of the outer packaging

• Photos of the shipping label

• A description of the problem

• Video evidence where necessary to demonstrate the issue

Please keep the product and its original packaging until your case has been resolved.

After verifying the issue, we may offer an appropriate solution such as:

• Replacement

• Reshipment

• Full refund

• Partial refund

• Another reasonable resolution

Where a verified defect or shipping damage is our responsibility, reasonable return shipping costs will be handled in accordance with applicable law and the circumstances of the case.

VI. Incorrect Products

If you receive the wrong product, wrong quantity, or a product materially different from your order confirmation, please contact us.

Please provide photographs showing:

• The product received

• The shipping label

• The package contents

• Any relevant product labels or packaging

Once verified, we will provide an appropriate solution, which may include replacement, reshipment, or refund.

VII. Missing Items

Some orders may be shipped in multiple packages.

If an item appears to be missing, please first check:

• All packages received

• All tracking numbers associated with your order

• Whether another package is still in transit

If all packages have been marked as delivered and an item is still missing, please contact our customer service team.

We will investigate the shipment and provide an appropriate resolution where the missing item is verified.

VIII. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, health, safety, customization, or product-condition considerations.

Depending on the product, non-returnable items may include:

• Personal hygiene products that have been opened or used

• Personal-care products that have been opened

• Certain health-related items

• Used consumable products

• Customized or personalized products

• Products damaged through misuse

• Products altered or modified by the customer

• Products missing essential parts or accessories

• Products damaged due to improper installation

• Products marked as final sale where legally permitted

Products that come into direct contact with the body, food, or hygienic environments may be subject to additional return restrictions once opened or used.

Any statutory consumer rights that cannot legally be excluded remain unaffected.

IX. Electronics and Battery-Operated Products

For electronic, rechargeable, or battery-operated products, customers should follow all supplied operating and charging instructions.

A product generally will not qualify as defective where damage results from:

• Incorrect voltage

• Incompatible chargers or power sources

• Improper installation

• Water damage where the product is not designed to be waterproof

• Physical damage

• Unauthorized modification

• Misuse

• Failure to follow operating instructions

If an electronic item appears defective upon arrival, please contact us before attempting repairs or modifications.

X. Product Variations

Minor variations may occur between product images and actual products because of:

• Screen settings

• Lighting

• Photography

• Manufacturing batches

• Material characteristics

• Manual measurements

• Minor packaging updates

Small differences that do not materially affect the intended function or overall appearance of a product are not normally considered defects.

If you believe the difference is substantial, please contact us and provide photographs so we can review the issue.

XI. Return Shipping

Unless the product is verified as defective, damaged during transportation, incorrectly supplied, or otherwise covered by applicable consumer law, customers are generally responsible for return shipping costs.

Return shipping costs are not normally refundable for change-of-mind returns.

Customers should use a reliable and trackable shipping method.

Please retain:

• Your shipping receipt

• Tracking number

• Proof of postage

until the return has been completed.

We are not responsible for return shipments lost because an untrackable shipping method was selected, except where otherwise required by law.

XII. Return Inspection

Once your returned product is received, it will be inspected.

The inspection may include checking:

• Product condition

• Packaging condition

• Accessories

• Components

• Evidence of use

• Damage

• Modification

• Whether the returned product matches the original order

After the inspection is completed, we will notify you whether your refund has been approved.

XIII. Refunds

If your return is approved, the refund will generally be issued to the original payment method used when placing the order.

Refund processing normally takes approximately 5–10 business days after the returned item has been received and approved.

Once the refund has been issued by Lidosaver, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

Processing times vary between financial institutions.

XIV. Partial Refunds

In certain situations, only a partial refund may be appropriate.

Examples may include products that:

• Show signs of use

• Have damaged packaging

• Are missing accessories

• Are missing components

• Have been returned in a condition different from when received

• Have been damaged after delivery

• Have lost value because of excessive handling

Any deduction will be reasonable and based on the circumstances, subject to applicable consumer law.

XV. Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received the funds, please:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

Refunds can take several business days to appear after being issued.

If you have completed these steps and still cannot locate your refund, please contact the Lidosaver Customer Service Team.

XVI. Exchanges

Where available, exchanges may be offered for eligible products.

Exchange availability depends on current inventory.

If the requested replacement product is unavailable, we may offer:

• An alternative product

• Store resolution

• Refund

• Another appropriate option

For many products, the fastest solution may be to return the original product and place a new order after the return has been approved.

Please contact customer service before requesting an exchange.

XVII. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment.

However, once an order has been:

• Processed

• Packed

• Transferred to the carrier

• Dispatched

we may no longer be able to cancel it.

If cancellation is no longer possible, you may need to wait for delivery and submit a return request in accordance with this Return & Refund Policy.

XVIII. Refused and Unclaimed Packages

Please do not refuse a delivery as a substitute for submitting a return request unless instructed to do so by Lidosaver.

Packages that are refused, abandoned, unclaimed, or returned because of incorrect customer-provided information may incur additional transportation or handling costs.

Where legally permitted, reasonable costs associated with such returns may be deducted from the refund.

Please contact us first so we can provide the appropriate return instructions.

XIX. Customs Duties and Taxes

Customs duties, import taxes, VAT, and other government charges are imposed by local authorities and are not controlled by Lidosaver.

Unless otherwise required by applicable law, customs duties or taxes originally paid by the customer may not be refundable by Lidosaver.

Customers may need to contact their local customs authority regarding possible reimbursement of import charges.

XX. Abuse of the Return Policy

Lidosaver reserves the right to review or reject return requests involving suspected abuse or fraudulent activity, including but not limited to:

• Returning products different from those purchased

• Deliberately damaging products

• Repeatedly purchasing and returning used products

• Providing fraudulent evidence

• Manipulating return or refund procedures

• Excessive return activity indicating misuse

This provision does not affect legitimate consumer rights.

XXI. Consumer Rights

This policy is intended to provide a clear and fair process for returns and refunds.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any mandatory rights or remedies available to consumers under applicable law.

If the consumer protection laws applicable to your purchase provide rights that are more favorable than this policy, those mandatory legal rights will continue to apply.

XXII. Policy Updates

Lidosaver may update this Return & Refund Policy periodically to reflect changes in:

• Our products

• Logistics procedures

• Customer service processes

• Business operations

• Applicable legal requirements

The latest version published on our website will apply from its effective date.

XXIII. Contact Us

If you would like to:

• Request a return

• Report a damaged product

• Report an incorrect product

• Request a refund

• Ask about an exchange

• Check the status of a refund

please contact the Lidosaver Customer Service Team using the contact information provided on our website.

To help us process your request efficiently, please include your order number and a clear description of the issue.

Lidosaver

Smart Finds. Better Value. Everyday Life.

Last Updated: August 2026