Shipping Policy | Lidosaver

I. Global Delivery Service

At Lidosaver, we are committed to making everyday products accessible to customers around the world.

We offer international delivery to a wide range of countries and regions. Orders are dispatched through our designated fulfillment and logistics network and delivered by international and local carrier partners.

Depending on your destination, your order may be transferred between multiple logistics providers before final delivery.

Our goal is simple: to deliver your order safely, reliably, and as efficiently as possible.

Please note that delivery availability for certain products or destinations may occasionally be limited due to local regulations, carrier restrictions, customs requirements, or other circumstances beyond our control.

II. Order Processing Time

Once your payment has been successfully completed, your order enters our processing system.

Order processing generally includes:

• Order verification

• Inventory confirmation

• Product inspection

• Protective packaging

• Shipping label preparation

• Logistics registration

• Carrier handover

Most orders are processed within 1 to 3 business days.

After placing your order, you will normally receive an order confirmation by email.

Once your order has been dispatched, a shipping confirmation will be sent where available, including tracking information that can be used to follow the progress of your shipment.

Please note that weekends and public holidays are not considered business days.

Processing may occasionally take longer during:

• Major promotional events

• Holiday shopping periods

• High order volumes

• Severe weather

• Inventory adjustments

• Logistics disruptions

• Other exceptional circumstances

We will make reasonable efforts to process all orders as quickly as possible.

III. Estimated Delivery Time

Delivery times depend on the destination, local carrier network, customs procedures, and other logistics conditions.

The following delivery times are estimates calculated from the date of dispatch:

These timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery may occasionally take longer because of:

• Customs clearance

• Local carrier delays

• Public holidays

• Severe weather

• Remote delivery locations

• Transportation disruptions

• High seasonal shipping volumes

• Incorrect or incomplete delivery information

• Force majeure events

We recommend allowing additional delivery time during major holiday periods and peak shopping seasons.

IV. Shipping Methods

Lidosaver works with international and local logistics partners to select appropriate shipping routes based on factors such as:

• Destination

• Package size

• Package weight

• Product type

• Carrier availability

• Delivery efficiency

Unless otherwise stated during checkout, orders are generally shipped using Standard International Delivery.

Our shipping service may include:

Tracking

Tracking information is provided for eligible shipments so customers can monitor delivery progress.

Protective Packaging

Products are packaged using materials appropriate to the type, size, and characteristics of the item.

Where necessary, protective packaging may include cushioning, protective wrapping, moisture-resistant materials, cartons, or other appropriate packaging designed to reduce the risk of damage during transportation.

Final-Mile Delivery

International shipments may be transferred to a local postal service or local courier after arriving in the destination country.

Depending on the carrier and destination, packages may be delivered directly, placed in a designated safe location, delivered to a collection point, or require confirmation upon delivery.

V. Shipping Rates

Lidosaver currently offers:

Standard Shipping — FREE

The standard shipping charge is:

$0.00 USD

Unless otherwise stated during checkout, customers are not charged a basic standard shipping fee for eligible orders.

There are no additional basic packaging or fuel surcharges added by Lidosaver after checkout.

However, international orders may be subject to:

• Customs duties

• Import taxes

• VAT

• Local handling fees

• Customs clearance fees

• Other charges imposed by local authorities

Such charges, where applicable, are determined by the destination country and are generally outside the control of Lidosaver.

Please review your local import regulations before ordering if you are unsure whether additional charges may apply.

VI. Order Tracking

Once your order has been dispatched, tracking information will normally be provided by email where tracking is available.

Tracking updates may include:

• Shipment accepted

• International transit

• Arrival in destination country

• Customs processing

• Local carrier handover

• Out for delivery

• Delivered

Please note that tracking information may not update immediately after shipment.

It can sometimes take 24–72 hours for the carrier's system to display the first tracking update.

During international transportation, tracking may also temporarily stop updating while the package is moving between logistics facilities or countries.

This does not necessarily indicate that the package has stopped moving.

If your shipment significantly exceeds the estimated delivery period without meaningful tracking updates, please contact our customer service team for assistance.

VII. Customs, Duties and Import Taxes

International shipments may be subject to customs clearance procedures in the destination country.

Customs regulations vary between countries and regions.

Depending on your location, customs authorities may require:

• Import duties

• VAT or sales taxes

• Customs processing fees

• Recipient identification

• Additional documentation

• Package inspection

Where legally required, shipment information will be declared in accordance with applicable customs and logistics requirements.

Lidosaver does not control customs processing times or decisions made by local customs authorities.

Unless otherwise stated during checkout, any import duties, taxes, or customs-related charges imposed by the destination country are the responsibility of the recipient.

Customers are responsible for complying with local import regulations.

VIII. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country or region

• Telephone number

• Email address

Lidosaver cannot be held responsible for delivery problems caused by incorrect or incomplete information provided during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been processed or dispatched.

Once a shipment has been handed over to the carrier, we cannot guarantee that the address can be changed.

Additional shipping costs arising from an incorrect address, refused package, unsuccessful delivery, or customer-requested reshipment may be charged to the customer where permitted by applicable law.

IX. Multiple Packages

Depending on product availability, warehouse location, package size, or logistics arrangements, an order containing multiple products may occasionally be shipped in more than one package.

If this occurs:

• Packages may arrive on different dates

• Separate tracking numbers may be provided

• One package arriving before another does not necessarily mean that an item is missing

Please check all tracking information associated with your order before contacting customer service regarding missing products.

X. Delayed Packages

International shipping occasionally experiences delays.

A delay may result from:

• Customs processing

• Carrier congestion

• Severe weather

• Holiday periods

• Transportation interruptions

• Local delivery conditions

• Remote destinations

• Unexpected logistics events

If your package has not arrived within the estimated timeframe, we recommend first checking the latest tracking information.

If there has been no meaningful update for an extended period, please contact Lidosaver customer support.

We will assist with checking the shipment status and, where appropriate, contacting the logistics provider.

XI. Lost Packages

If tracking indicates that a shipment may have been lost during transportation, please contact us.

We may open an investigation with the applicable logistics provider.

Carrier investigations can require additional processing time.

If a package is officially confirmed as lost and the loss is not caused by incorrect customer-provided information or circumstances outside our responsibility, we will provide an appropriate resolution in accordance with our policies and applicable consumer law.

This may include:

• Replacement shipment

• Reshipment

• Refund

• Another appropriate solution

XII. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around your property

• Check your mailbox or parcel area

• Ask household members

• Ask neighbors where appropriate

• Check with building reception or management

• Check nearby designated collection areas

• Contact the local delivery carrier

Some carriers may mark a package as delivered shortly before the actual physical delivery.

If you still cannot locate the package after completing these checks, please contact our customer service team.

We will assist you in reviewing the available delivery information.

XIII. Damaged Packages

We take reasonable precautions when packaging products for shipment.

When receiving your order, we recommend inspecting the outer package for significant damage, crushing, tearing, water exposure, or signs of tampering.

If the product inside your package arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

• Your order number

• A description of the problem

• Photos of the outer packaging

• Photos of the shipping label

• Photos or video showing the damaged product

• Photos of all items received where relevant

Please keep the original packaging until your case has been resolved.

After reviewing the information, we may provide an appropriate solution, including replacement, refund, partial refund, or reshipment depending on the circumstances.

XIV. Refused and Unclaimed Packages

Customers are responsible for accepting delivery and cooperating with reasonable delivery or customs requirements.

A package may be returned to the sender because of:

• Refusal of delivery

• Failure to collect a package

• Repeated unsuccessful delivery attempts

• Incorrect shipping information

• Failure to cooperate with customs clearance

• Failure to pay legally required import charges

If a shipment is returned to us for one of these reasons, any refund or reshipment will be handled according to the circumstances and applicable law.

Reasonable shipping or return costs incurred because of customer-provided incorrect information or refusal to accept delivery may be deducted where legally permitted.

XV. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests submitted before the order has entered fulfillment.

However, once an order has been packaged, transferred to a logistics partner, or dispatched, we may no longer be able to:

• Cancel the shipment

• Change the delivery address

• Change the products

• Change the quantity

• Redirect the package

If cancellation is no longer possible, you may need to wait until the order is delivered and follow our Return & Refund Policy.

XVI. Force Majeure

Lidosaver shall not be responsible for shipping delays or failure to perform obligations caused by circumstances reasonably beyond our control.

These circumstances may include, but are not limited to:

• Natural disasters

• Severe weather

• War

• Civil unrest

• Government actions

• Strikes

• Pandemics

• Customs disruptions

• Transportation network failures

• Carrier interruptions

• Port congestion

• Cyberattacks

• Supply chain disruptions

Where possible, we will make reasonable efforts to minimize disruption and resume normal service as soon as circumstances allow.

XVII. Policy Updates

Lidosaver may update this Shipping Policy from time to time to reflect changes in:

• Logistics providers

• Delivery destinations

• Shipping methods

• Processing procedures

• Legal requirements

• Customs regulations

• Business operations

The most recent version published on this website will apply from its effective date.

XVIII. Contact Us

If you have questions regarding:

• Your order

• Shipping status

• Tracking information

• Delivery delays

• Damaged products

• Incorrect delivery

• Customs issues

please contact the Lidosaver Customer Service Team using the contact information provided on our website.

When contacting us regarding an existing order, please include your order number so that we can assist you more efficiently.

Lidosaver

Smart Finds. Better Value. Everyday Life.

Last Updated: August 2026